Executive Chairman of Starbucks Corporation (NASDAQ:SBUX), Mr. Howard Schultz while speaking at the Atlantic Council in Washington, D.C., said visitors to its showrooms and shops are now free to use the toilets.

With this decision, the customers can freely use the toilets at Starbucks without any need to make the purchase. According to Mr. Schultz, it is not a public bathroom, but visitors can freely use them. It is committed to providing the visitors the utmost convenience.

The decision is on the backdrop of the arrest of a two black men, who were the business partners and using the restroom of Starbucks in Philadelphia without making any purchase, were taken into custody on April 12, 2018. The store manager told them to leave and informed the police and it was bad decision according to Mr. Schultz.

It has caused a huge furor on social media. A lot of people staged a protest both inside and outside the Starbucks in Philadelphia for the racial abuse.

Mr. Schultz said he and the management are responsible for such terrible decision of the store manager. She made a wrong decision but it was the company’s decision. Hence, she is not to be blamed and the management is responsible for the wrong decision that harmed the two black young business partners.

According to the existing rule of the company, only the customers, who makes a purchase at Starbucks, are only allowed to use the bathroom. The store managers need to implement the company’s set rules but they can allow them at their own discretion.


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The company responded to what happened and would conduct training at over 8000 locations in the US for racial basis training on May 29, 2018, with the help of outside professionals.

The company will also evaluate the effectiveness of the training. He regrets that the company failed to properly address the racial issues in 2015. The company is involving the employees to overcome this issue.

Brief Information about Starbucks

Established in the year 1971, Starbucks provides high quality coffee to satisfy your taste buds. The company also offers fine pastries, and premium teas to make your more delighted.